Shipping (Example)

At Reneki Store, we want to ensure a smooth and transparent shopping experience. Below you will find detailed information about our shipping conditions.

1. Shipping and Delivery

We deliver your orders using our trusted shipping partners DHL and Deutsche Post.

Standard Delivery Times

  • The regular shipping time within Germany is 2–3 business days.
  • For EU and international orders, delivery times may vary depending on the destination.

Maximum Delivery Period

  • In rare cases, due to product availability or logistical reasons, delivery may take up to a maximum of 14 days.
  • If an ordered product is temporarily unavailable, we will inform you immediately and provide an estimated delivery time.

Shipping Costs

  • Shipping costs are calculated during checkout and displayed before completing the order.
  • Any customs duties, import fees, or taxes for deliveries outside the EU are the responsibility of the customer.

2. Shipping Partners

We work exclusively with:

  • DHL – fast and reliable parcel delivery within Germany, Europe, and worldwide.
  • Deutsche Post – cost-efficient shipping for smaller packages, letters, and international deliveries.

Tracking information (where available) will be sent via email once your order has been shipped.

3. Delivery Conditions

  • Deliveries are made to the address specified during checkout.
  • Please ensure that your delivery address is correct and complete to avoid delays.
  • If a delivery cannot be completed due to incorrect or incomplete address information, any additional shipping costs will be borne by the customer.
  • The risk of accidental loss passes to the customer upon delivery of the goods.

4. Partial Deliveries

  • If an order includes multiple items and one or more products are not available for immediate shipping, we may send partial deliveries.
  • Customers will not incur additional shipping costs for partial deliveries.

5. International Shipping

  • We ship to selected countries within and outside the European Union.
  • Delivery times and shipping fees may vary depending on the destination.
  • Customs regulations, duties, or import taxes are the responsibility of the recipient.

6. Questions

For questions regarding payment or shipping, please contact us at:

Email: support@reneki.de
Website: https://store.reneki.de